Article 1 - Organisation of the Promotional Offer

Electra SAS, whose registered office is at 104 rue de Richelieu, 75002 Paris, registered with the Paris Trade and Companies Register (RCS) under number 891 624 884 (hereinafter "the Company"), is running an offer entitled "Free Card Offer 2026" (hereinafter the "Promotional Offer").

Article 2 - Purpose of the Promotional Offer

The Promotional Offer aims to provide the participant with the Electra charging card free of charge, instead of its usual price of €4.99 incl. VAT charged to participants who do not have an Electra+ subscription.

Article 3 - Conditions

Participation is open to any adult individual who is registered and holds an active account on the Electra mobile app, as well as to self-employed professionals acting for their own needs.

The benefit is reserved for participants who do not have a current Electra+ subscription, this condition being assessed on the date the card is ordered. It is granted only once per user account for the entire duration of the Promotional Offer, extension included. Participants who have already benefited from the Promotional Offer before its extension therefore cannot benefit from it again. The Promotional Offer is reserved for the participant's personal use or, for professional participants, their own business needs. Any resale or commercial redistribution of the card excludes the benefit.

Article 4 - Terms of application

To benefit from the Promotional Offer, participants must, during the validity period:

1. Download and install the Electra mobile app, available on the App Store and Google Play, in version 7.4 or higher, or go to go-electra.com/en/electra-charging-card

2. Create a user account or log in to an existing account.

3. Order a charging card, then activate it from the app on their own account.

The price of the card is then displayed as €0 when ordering.

Cards handed out directly by a partner of the Company (car manufacturer, dealer, event) must also be activated from the app, on the participant's account. A card that has not been activated cannot be used to charge.

Cards ordered online are shipped to the address provided by the participant within an indicative timeframe of 14 working days. Delivery costs: free.

Article 5 - Validity Period

The Promotional Offer is valid from 14 September 2026 at 00:01 to 16 October 2026 at 23:59 and, following its extension, from 19 October 2026 at 00:01 to 31 December 2026 at 23:59, Paris time, in Germany, Austria, Belgium, Spain, France, Italy, Luxembourg, the Netherlands, the Czech Republic and Switzerland. Only requests recorded by the Company's systems during these periods qualify for the Promotional Offer. Requests recorded on 17 and 18 October 2026 do not qualify.

The Promotional Offer is not retroactive: cards purchased before 14 September 2026 do not give right to any refund or compensatory benefit.

Article 6 - Limits of the Promotional Offer

a. The charging card is limited to two (2) cards per user account, all orders and all channels combined. The free charging card is valid only for the 1st card ordered. Any additional card, as well as any replacement in case of loss or theft, remains charged at the price of €4.99 incl. VAT.

b. The Promotional Offer is valid while stocks of cards last.

c. The Promotional Offer applies exclusively to the charging card. Charging sessions remain billed to the participant at the applicable rate, on the Electra network as well as on third-party charging networks. The benefit cannot be converted into cash, exchanged, transferred or refunded.

d. The Promotional Offer cannot be combined with any other promotional offer relating to the same subject.

e. Any fraud or attempted fraud, in particular the creation of multiple accounts in order to benefit from the Promotional Offer several times, results in the participant's exclusion from the Promotional Offer and, where applicable, the deactivation of the card concerned. The participant is informed by email. These measures are proportionate to the facts established.

Article 7 - Right of withdrawal

The consumer participant has a period of fourteen (14) days to withdraw, starting from receipt of the charging card, without having to give a reason and without penalty, in accordance with Article L.221-18 of the French Consumer Code (Code de la consommation). They notify their decision by email to: help@go-electra.com.

As the benefit is granted free of charge, no amount has been paid by the participant and no refund is due. The Company deactivates the card concerned without requiring its return; a deactivated card can no longer be used to charge.

Article 8 - Liability

The Company has an obligation of means in implementing the Promotional Offer. Its liability is governed by the conditions set out in the Electra General Terms of Use and Sale (the "GTUS"), the provisions of which remain applicable.

It is recalled that the Company is liable by operation of law for the proper performance of the delivery of the card until it is handed over to the participant, including when it uses a carrier, in accordance with Article L.216-4 of the French Consumer Code. In the event of failure to deliver within the announced timeframe, the participant has the rights provided for in Articles L.216-6 and L.216-7 of the same code.

The Company does not guarantee continuous and error-free operation of the mobile app. The participant is informed that benefiting from the Promotional Offer requires the use of the app in version 7.4 or higher, under the conditions set out in Article 4.

The Company is not liable for the consequences of an inaccurate or incomplete delivery address provided by the participant.

In the event of force majeure within the meaning of Article 1218 of the French Civil Code, the Company may modify or cancel the Promotional Offer under the conditions set out in Article 11.

Article 9 - Personal Data

The personal data collected in connection with the Promotional Offer is processed by Electra SAS as data controller. It is processed for the purposes of issuing, delivering and activating the card, measuring the effectiveness of distribution channels and preventing abuse. This processing is based on the performance of the contract and, as regards measuring the effectiveness of distribution channels and preventing abuse, on the Company's legitimate interest.

In accordance with Regulation (EU) 2016/679, the participant has the right to access, rectify, erase, restrict, object to and port their data, as well as the right to withdraw their consent where processing is based on it. These rights are exercised with the Data Protection Officer at dpo@go-electra.com or by post to Electra SAS, 104 rue de Richelieu, 75002 Paris. The participant may also lodge a complaint with the supervisory authority of their country of residence, in France the Commission nationale de l'informatique et des libertés (CNIL).

Retention periods and all information relating to this processing can be found in the privacy policy, available at go-electra.com/en/privacy.

Article 10 - Acceptance of the terms and conditions

Participation in this Promotional Offer implies full and unreserved acceptance of these terms and conditions.

The GTUS, available at go-electra.com/en/tos, remain applicable. These terms and conditions are in addition to them and, for the sole purpose of the Promotional Offer, prevail over them in the event of a contradiction.

Article 11 - Modification of the terms and conditions

Electra reserves the right to modify, extend, shorten or cancel the Promotional Offer, in the event of force majeure, depletion of stocks or exceptional circumstances. Participants will be informed by any appropriate means. Any modification or cancellation has no effect on requests already recorded by the Company's systems, which are honoured under the conditions in force at the time they were recorded.

Article 12 - Disputes

Any claim relating to the Promotional Offer may be sent to help@go-electra.com or to Electra SAS, 104 rue de Richelieu, 75002 Paris.

These terms and conditions are governed by French law, without prejudice to the more protective mandatory provisions of the law of the consumer participant's country of habitual residence.

Before any legal action, the consumer participant may use consumer mediation free of charge with the competent body in their country of residence, the list of which is set out in the GTUS. In France, the approved consumer mediator for Electra is Alain YUNG-HING (ayunghing@free.fr).

For professional participants, any dispute falls under the exclusive jurisdiction of the courts within the jurisdiction of the Paris Court of Appeal.