Personal Data

How do we collect your data ?

Most of the data we collect is provided by you directly to Electra. We collect data and process data when:

• You contact us via email.

• You use or view our website or service via cookies and browser requests.

• You sign up, log in or use any of our products or services.

• You fill in a client satisfaction survey.

• You call the hotline.

• You subscribe to our newsletter.

• You apply to a job offer.

What data do we collect?

On the Electra website:

• by browsing: IP address;

• by indicating your contact information in “Hosting a hub”: email address;

• by applying to a job offer: email address;

• by subscribing to our newsletter: email address.

On the Electra apps:

• by using it: IP address;

• by registering: phone number;

• by registering: first name;

• when signing up as a professional: company registratio ncertificate (KBIS), VAT number, legal representative's ID copy

• by adding personal data: surname;

• by adding a vehicle: license plate;

• by searching for a charging station booking: GPS coordinates.

In our stations, on our charging stations :

• by charging : unique identifier of your vehicle (MAC address of the network device of the vehicle), the people's image, and the vehicle's license plate.

Through a form (satisfaction, customer experience)

• title (Mr., Ms., etc.), age range, telephone number

Via the hotline

• telephone number

How will we use your data?

Electra and its partners collect your data so that we, Electra, can:

• Manage your account;

• Monitor the proper functioning and technical performance of our services;

• Manage technical support effectively

• Compile analyses and statistics to improve our services;

• Set up action logs to debug our services and provide you with technical support;

• Fight against fraud;

• Meet legal and regulatory obligations;

• Respond to your requests;

• Send newsletters (to offer you new products or inform you about new features).

Legal grounds for processing

In accordance with Article 6 of the GDPR, each processing of personal data must be based on at least one of the six legal grounds provided for by the said Regulation: legal obligation, contract, legitimate interest, consent, public interest, safeguarding vital interests. The personal data collected and used for the above-mentioned purposes are collected based on the following legal grounds:

• Consent

• Legitimate interest

• Performance of a contract (TOS)

How do we store your data?

Electra does not store your data directly, but uses the services of partners/providers to do so. We systematically choose secure data storage and, when possible, it gets stored on European servers.

How long do we retain your data?

Electra will retain your data for 24 months after you last use our service and for 1 month the images captured in our EV charging stations equipped with video protection devices. Once this term has expired, we will process your data through deletion or de-identification.

What about our recipients, service providers and partners?

The Personal Data collected on Electra's website are mainly intended for Electra, however they may be shared with our partners, our service providers.

In order to carry out the maintenance of the website, some of your data may also be shared with our subcontractors.

We ensure that all our partners, service providers and subcontractors are subject to adequate personal data protection mechanisms and comply with the RGPD Regulation. A list of our partners and service providers is available upon request.

Personal data will only be processed by authorised personnel who are bound by a confidentiality clause or any other equivalent contractual document.

What are your data protection rights?

Electra wants to ensure you are fully aware of all your data protection rights.

1. Right of access and rectification of your data :

   You have the right to obtain from the data controller the confirmation that personal data concerning you are being processed or not, and, if they are, the right to access and/or rectify them (see Articles 15 and 16 of the GDPR).

2. Right to erasure of your data:

   According to Article 17 of the GDPR, you have the right to request the erasure of your personal data as soon as possible for certain reasons and under certain conditions that you can consult in said article.

3.Right to restrict data processing:

   You have the right to request the restriction of the processing of your personal data under the conditions provided by Article 18 of the GDPR. 

4.Right to object to data processing:

   According to Article 21 of the GDPR, you have the right to object to the processing of your personal data when the processing is necessary for the purposes of legitimate interests pursued by the data controller or by a third party, unless such interests or fundamental rights and freedoms that require the protection of personal data, especially if the data subject is a child, prevail.

5.Right to data portability :

   You have the right to data portability, which allows you to receive the personal data you have provided to us, in a structured, commonly used, and machine-readable format, and to transmit those data to another data controller. The exercise of this right will be subject to the conditions provided by Article 20 of the GDPR.

6. Right to withdraw consent:

   According to Article 7 of the GDPR, where the processing is based on consent, you have the right to withdraw your consent at any time. This will stop the processing of your data.

7. Right to define post-mortem directives:

   You have the possibility to define directives relating to the retention, deletion, and communication of your personal data after your death to a trusted third party, certified and responsible for ensuring the deceased's wishes are respected according to the applicable legal framework (Article 85 of the Law No. 78-17 of January 6, 1978, on Information Technology, Files, and Freedoms).

How to enforce your rights.

All the rights listed above can be exerted at the email address dpo@go-electra.com or by mail with a copy of an ID document to ELECTRA at the following address: 7 rue Henri Rochefort 75017 PARIS.

Communication via email and SMS

Transactional

Transactional communications are necessary for the proper functioning of the Electra services or to inform you of the status of your charges/purchases/... using the Electra services. Electra does not currently send any transactional emails. Electra sends transactional SMS in the following cases:

• Sending a code to log in to the Electra mobile and web apps.

• Sending a code to access restricted hubs.

Marketing

Electra would like to send you information about our products and services which we think you might like. If you have agreed to receive marketing communications, you can always unsubscribe later. You have the right to prevent Electra from contacting you for marketing purposes at any time. To this end, each marketing email includes a link to manage this marketing communication so that you can unsubscribe with immediate effect.

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we do not collect any information about you via cookies or any similar technology.

Privacy policies of other websites

The Electra website contains links to other websites. Our privacy policy is applicable to our website and our app; so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Electra regularly reviews its privacy policy and posts any updates on this web page. This privacy policy was last updated on May 21, 2024.

How to contact us

If you have any questions about Electra's Privacy policy or the data we retain about you, or if you wish to exert any of your data protection rights, you can contact us at the following email address: dpo@go-electra.com.