Article 1 - Organisation of the Promotional Offer

Electra SAS, whose registered office is located at 104 rue de Richelieu, 75002 Paris, registered with the Paris Trade and Companies Register (RCS) under number 891 624 884 (hereinafter "the Company"), is running an offer named "AUTUMN" (hereinafter the "Promotional Offer"), on the occasion of the 2026 autumn season.

Article 2 - Purpose of the Promotional Offer

The Promotional Offer gives the participant, at their choice, one or both of the following benefits:

1. the Electra charging card free of charge, instead of its usual price of €4.99 including tax charged to participants who do not hold an Electra+ subscription;

2. and/or the first two (2) months of the Electra+ subscription free of charge, under the conditions set out in Article 6.c.

The two benefits may be combined, within the limits set out in Articles 3 and 6.

Article 3 - Conditions

Participation is open to any natural person of legal age, registered and holding an active account on the Electra mobile app, as well as to self-employed professionals acting for their own needs.

Both benefits are reserved for participants who do not hold a current Electra+ subscription, this condition being assessed as of the date the card is ordered or the subscription is taken out. Each benefit is granted only once per user account during the validity period. The Promotional Offer is reserved for personal use or for the professional participant's own needs. Any resale or commercial redistribution of the card excludes entitlement to it.

Article 4 - How to take part

To benefit from the Promotional Offer, participants must, during the validity period:

1. Download and install the Electra mobile app, available on the App Store and Google Play, version 7.4 or later, or go to go-electra.com/en/electra-charging-card

2. Create a user account or log in to an existing account.

3. Depending on the benefit chosen: order a charging card, then activate it in the app on their own account, and/or take out the Electra+ subscription in the app.

To benefit from the Promotional Offer, for either benefit, the unique promotional code "AUTUMN" must be entered in the field provided before confirming the order or subscription. The price of the card is then displayed as €0.

Cards handed over directly by a partner of the Company (carmaker, distributor, event) must also be activated in the app, on the participant's account. An unactivated card cannot be used to charge.

Cards ordered online are shipped to the address provided by the participant within an indicative period of 14 working days. Delivery charges: free.

Article 5 - Validity Period

The Promotional Offer is valid from 14 September 2026 at [00:01] to 16 October 2026 at [23:59], Paris time, in Germany, Austria, Belgium, Spain, France, Italy, Luxembourg, the Netherlands, the Czech Republic and Switzerland. Only requests recorded by the Company's systems during that period give entitlement to the Promotional Offer.

The Promotional Offer is not retroactive: cards purchased and subscriptions taken out before 14 September 2026 give no entitlement to any refund or compensating benefit.

Article 6 - Limits of the Promotional Offer

a. A given participant may receive both of the benefits set out in Article 2, or only one of them.

b. The charging card is limited to two (2) cards per user account, across all orders and all channels combined. The free charging card applies only to the first card ordered. Any additional card, as well as any replacement in the event of loss or theft, remains chargeable at the price of €4.99 including tax.

c. The benefit set out in Article 2.2 applies, at the participant's choice, to the Electra+ Essential or Electra+ Smart plan, taken out as a monthly subscription. The annual subscription is excluded from the Promotional Offer.

No payment is taken during the two (2) free months. At the end of this period, the subscription continues on a monthly basis, automatically renewed, at the rate in force in the participant's country of residence. Applicable rates are displayed in the app and at go-electra.com/en/electra-plus before subscribing.

The first payment is taken at the end of the two free months, on the subscription anniversary date. The participant is informed of this by email at least seven (7) days before that date.

The participant may cancel their subscription at any time from the app, free of charge and without penalty. Cancellation before the end of the free period results in no payment being taken. In accordance with Electra's General Terms and Conditions of Use and Sale (the "GTCUS"), cancellation during a month that has already been paid for does not give rise to any refund for that month.

d. The Promotional Offer is valid while card stocks last.

e. The Promotional Offer covers only the benefit(s) chosen. Charging sessions remain billed to the participant at the applicable rate, on the Electra network as well as on third-party charging networks. The benefits are neither convertible into cash, nor exchangeable, nor transferable, nor refundable.

f. The Promotional Offer cannot be combined with any other promotional offer or discount code covering the same subject matter. In particular, the code "AUTUMN" and the code PLUS2 cannot be used simultaneously for the same subscription: the participant must use one or the other.

g. Any fraud or attempted fraud, in particular the creation of multiple accounts in order to benefit several times from the Promotional Offer, results in the participant's exclusion from the benefit of the Promotional Offer and, where applicable, deactivation of the card concerned. The participant is informed of this by email. These measures are proportionate to the facts observed.

Article 7 - Right of withdrawal

The consumer participant has a period of fourteen (14) days to withdraw, from receipt of the charging card or from taking out the subscription, without having to give reasons and without penalty, in accordance with Article L.221-18 of the French Consumer Code. They must notify their decision by email to: help@go-electra.com.

As the benefits are granted free of charge, no sum has been paid by the participant and no refund is due. The Company deactivates the card concerned without requiring its return; a deactivated card can no longer be used to charge. Withdrawal is without prejudice to the right to cancel the subscription at any time and free of charge, as set out in Article 6.c.

Article 8 - Liability

The Company is bound by a best-efforts obligation in implementing the Promotional Offer. Its liability applies under the conditions set out in the GTCUS, whose provisions remain applicable.

The Company is reminded to be strictly liable for the proper delivery of the card up to the point it is handed over to the participant, including where it uses a carrier, in accordance with Article L.216-4 of the French Consumer Code. In the event of a failure to deliver within the announced period, the participant has the rights set out in Articles L.216-6 and L.216-7 of the same Code.

The Company does not guarantee continuous, error-free operation of the mobile app. The participant is informed that benefiting from the Promotional Offer requires use of the app in version 7.4 or later, under the conditions set out in Article 4.

The Company is not liable for the consequences of an inaccurate or incomplete delivery address provided by the participant.

In the event of force majeure within the meaning of Article 1218 of the French Civil Code, the Company may amend or cancel the Promotional Offer under the conditions set out in Article 11.

Article 9 - Personal Data

Personal data collected in connection with the Promotional Offer is processed under the responsibility of Electra SAS. It is processed for the purposes of issuing, delivering and activating the card, managing the subscription, measuring the effectiveness of distribution channels, and preventing abuse. This processing is based on the performance of the contract and, as regards measuring the effectiveness of distribution channels and preventing abuse, on the Company's legitimate interest.

In accordance with Regulation (EU) 2016/679, the participant has a right of access, rectification, erasure, restriction, objection and portability of their data, as well as the right to withdraw their consent where processing is based on it. These rights may be exercised with the Data Protection Officer at dpo@go-electra.com or by post to Electra SAS, 104 rue de Richelieu, 75002 Paris. The participant may also lodge a complaint with the supervisory authority of their country of residence, in France the Commission nationale de l'informatique et des libertés (CNIL).

Retention periods and full information on this processing are set out in the privacy policy, available at go-electra.com/en/privacy.

Article 10 - Acceptance of these general terms and conditions

Participation in this Promotional Offer implies full and unreserved acceptance of these general terms and conditions.

The GTCUS, available at go-electra.com/en/tos, remain applicable. These general terms and conditions are additional to them and, solely for the purpose of the Promotional Offer, prevail over them in the event of contradiction.

Article 11 - Amendment of these general terms and conditions

Electra reserves the right to amend, extend, shorten or cancel the Promotional Offer in the event of force majeure, stock depletion or exceptional circumstances. Participants will be informed by any appropriate means. Any amendment or cancellation has no effect on requests already recorded by the Company's systems, which are honoured under the conditions in force at the time they were recorded.

Article 12 - Disputes

Any complaint relating to the Promotional Offer may be sent to help@go-electra.com or to Electra SAS, 104 rue de Richelieu, 75002 Paris.

These general terms and conditions are governed by French law, without prejudice to any more protective mandatory provisions of the law of the consumer participant's country of habitual residence.

Before taking any legal action, the consumer participant may make free use of consumer mediation with the body competent in their country of residence, the list of which is set out in the GTCUS. In France, the consumer mediator approved for Electra is Alain YUNG-HING (ayunghing@free.fr).

For professional participants, any dispute falls within the exclusive jurisdiction of the courts within the jurisdiction of the Paris Court of Appeal.